Heartland America
Heartland America Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Heartland America has 2.1 star rating based on 63 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Advertised product, Fast shipping, Good products.
Cons: Customer service, Rude customer service reps, Taking advantage of elderly.Recent recommendations regarding this business are as follows: "Don't buy from these companies like i did due to the FALSE ADVERTISING.", "Be careful talking to these salesmen", "Good company", "Sign up for emails, there are deals all the time.", "put on a mask go to store shop in person".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Heartland America has 2.1 star rating based on 63 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Advertised product, Fast shipping, Good products.
Cons: Customer service, Rude customer service reps, Taking advantage of elderly.Recent recommendations regarding this business are as follows: "Don't buy from these companies like i did due to the FALSE ADVERTISING.", "Be careful talking to these salesmen", "Good company", "Sign up for emails, there are deals all the time.", "put on a mask go to store shop in person".
Most users ask Heartland America for the refund as a solution to their issues.
Review authors value the most Privacy and Data Security. Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is medium according to consumer reviews.
Media from reviews
Top Heartland America Reviews
"NOT BEING AS ADVERTISED"
This is a mail order catalog company doing business by sending out these to customers mailboxes. I reviewed this catalog and saw three items that i was...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Saint Louis, Missouri
Request refunds of false double order
Hello, I am trying to get an order refunded that was never received. The reason being that the website processed two of the same orders and I only took one at the restaurant I went to.
The restaurant told me to contact heartland to receive my money back because I was charged double automatically. It was La fiesta a charge of $28.44
The order id of WEB3 was successfully processed and picked up but not WEB2, it was an accidental order due to the page not refreshing and no online confirmation message.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Chanhassen, Minnesota
Resolved: NOT BEING AS ADVERTISED
Company fixed the issue and I have been provided with apology. WASN'T HAPPY AT ALL FROM THE PARTIAL REFUND RECEIVED. SHALL NEVER BUY ANYTHING FROM THEM AGAIN.
Shark Vac battery operated for the car, men's multi crew socks 15 pack and simoniz memory foam seat cushions for the car. Price's were 59.99 for the vac, 24.99 for the socks and 39.99 for the seat cushions. Also being advertised was a Membership program special of 1 year - 20% off now and a 10.00 credit towards future items. Also free shipping on this order for a grand total of 142.63 charged to my credit card.
Delivery was on time and i did receive them. Needless to say, the socks were a very poor quality and already coming apart on the one pair i tried on. Cheap material used. The car seats were advertised having a backing on them to keep them in place and that wasn't true at all.
The car vac was the only thing that wasn't returned as it did work alright for a model that had been repaired as it wasn't new. To RETURN these items back to them, they offer NO RETURN LABEL to do so. You must return them at your cost and they also have a restocking fee of 2.95 just to process it. The return charge cost me 26.05 done by UPS.
NOW, THE REAL ROTTEN NEWS - Canceled this membership and requested a FULL REFUND back to my credit card less the cost of the vac. IT DIDN'T HAPPEN AT ALL. A refund was issued by them to me on 11/17/2023 in the amount of 57.05. NO REFUND on the membership nor the return money spent out to ship back these FALSE ADVERTISED items inside their catalog.
56.04 should still be added back onto my account due to this ROTTEN POLICY of false advertising to the customers who buy in good faith that they REALLY are receiving what they are paying for. ONE VERY PISSED CUSTOMER.
Preferred solution: Full refund
User's recommendation: Don't buy from these companies like i did due to the FALSE ADVERTISING.
Order problems
I recently ordered an radio the package has not arrived yet .Order was placed on march second 2024. I phoned, they said package was shipped on 3/4/2024.
As of 3/11/24 I haven't received it. My address is 111 N 49th Street. Please check as I haven't tracking number
. Thank you.
Phone number 267215****. Name Edna Savage.
Preferred solution: Price reduction
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Angleton, Texas
Tricked by salesperson
I received a call on May 24th from a man from Heartland America that on a previous order I was overcharged and would be issueing me credit to my account. Instead I got charged for $64.76 which was on my
bank account.
I saw 2 messages thanking me for enrolling in their Elite Gold and the Value Club.
I never requested this transaction. Norma R.
User's recommendation: Be careful talking to these salesmen
Dear Norma R., We apologize for the overcharge and unauthorized transactions you experienced with Heartland America. Your satisfaction is important to us, and we want to make things right.
Please contact us at reviews@Heartlandamerica.com, and we'll promptly address the issue and find a suitable resolution. We appreciate your feedback and apologize for any inconvenience caused.
We value your trust and hope to regain your confidence in our services. Thank you from the Heartland America Team!
Fessenden, North Dakota
Missing item.
I was short a pair of jeans. Haven't heard when I should expect to receive this missing pair of jeans. All information sent in original e-mail.
They asked to be reviewed.
No complaint; all went well and fast; They credited me since they overcharded on shipping. They called me to tell me.
User's recommendation: Good company
Great service and prices
Company has tons of products for low prices, a lot you can't find all that many places anymore. Worth shopping from!
User's recommendation: Sign up for emails, there are deals all the time.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Shortage of merchandise
Bought two arctic air coolers and only received one but was charged for two and the bill has on there to send to but the box was only big enough for one and only one was sent
- Generally good
- When they mess up they do it good
Preferred solution: Deliver product or service ordered
User's recommendation: Be watchful m
Hi Jeff, we are very sorry that you did not receive both items that you ordered. We want to issue you a full refund for this item.
Customer satisfaction is very important to us.
Please give us a chance to make this right, by contacting us directly at reviews@heartlandamerica.com. We hope to hear from you soon!
Replying to
I have an in authorized transaction on my bank statement that I did not make.
I would like for my money to be reimbursed for this transaction that I did not authorized. My cell phone number is 478251****.
- Advertised product
- Taking advantage of elderly
Preferred solution: Full refund
We are sorry to hear about your disappointing experience, and I would like to personally assist you to make things right. If you could give us a chance, we would be more than happy to offer you a resolution or a coupon to use on your next purchase.
We take our customers’ feedback seriously. Please contact me at reviews@heartlandamerica.com Best Wishes Heartland America Team
Paid w check bank statement showed the check was posted
they cashed my check but havent shipped my item they dont answer the phone so i lost 37 dollars they lost a customer oh yes try to call them you will get an answer machine
- Taking advantage of elderly
- It is virtualy impossible to get hold of customer service
Preferred solution: Deliver product or service ordered
User's recommendation: put on a mask go to store shop in person
We are sorry to hear about your disappointing experience, and I would like to personally assist you to make things right. If you could give us a chance, we would be more than happy to offer you a resolution or a coupon on your next purchase.
We take our customers’ feedback seriously. Please contact me at reviews@heartlandamerica.com Best Wishes Heartland America Team
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
They don't help even if l got a copy of order back ordered
I have a back order and they can not find my invoice even when l aent them a picture of the invoice and all the info they asked for.
- Yuck
- Yuck
Preferred solution: Deliver product or service ordered
User's recommendation: No way.
Hi Laura, we are very sorry that you did not receive the item that you ordered. We want to issue you a full refund for this order.
We have made amazing changes with our products, customer service, and policies. Great customer service is very important to us.
Please give us another chance to make this right by emailing us directly at reviews@ heartlandamerica.com. We hope to hear from you soon!
Trying to get a exchange a xl leather vest for a 2xl leather vest this has been about a month.
I ordered a vest xl. It was to small.
I called and talked to a lady, she assured me If I sent it back I would get a 2xl to replace it. I sent it back about the 20 June.
I havent heard any thing from them since the worst thing is it cost about ten dollars to ship it back. I have tried
to contact customer service but only get a machine, telling all telephone people are busy
- Good products
- It is virtualy impossible to get hold of customer service
Preferred solution: Let the company propose a solution
User's recommendation: dont order cloths as you dont know what will hapen if you try to return it.
Hi Merl, we are very sorry that you had a bad experience with your return. We have made great changes to our products, customer service, and policies that have made great improvements!
We would like to offer you $30 in rewards for your account to use on your next order. We hope you give us another chance to make this right!
Please email us directly at reviews@heartlandamerica.com to get those rewards in your account! Hope to hear from you soon!
Doyline, Louisiana
Company stood good
I had recently ordered 2 air water coolers and was billed for 2 but only received one after I went to the online website for discrepancies and told them what happened and they immediately shipped me my other unit, I have bought a lot of items from Heartland over the last 30 years and everything is usually fine,
this was the first blooper in all them years yet everything was made good so i will still offer a 5 star review, THANK YOU
User's recommendation: If you have a problem they have a place on their web site to fix errors
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Not happy
I ended up canceling the order and calling my credit card company to return my money: Heartland America Never sent my 300.00 order and never called me back. I tried numerous times to call them again after my first attempts but they still never even tried to call me back or try to make it right.
They never tried to return my calls or tried to return my money. They didn't send me what I ordered and they didn't care that I didn't get it. The really disturbing part was that the supervisor lied to me about contacting a man that was NOT the president of their company. It was a bold face outright lie.
Be very careful about buying anything from this company. They don't sound American either. They all sound like they are from another country. Pretty funny that they call it Heartland "America".oto
1 comment
From: M.
G.
Sent: Tuesday, June 23, 2020 11:01 AM
To: rwinterinfor@***.com
Subject: Fw: Heartland America Order Confirmation
Dear owner of Heartland America,
I am very disappointed in your companies' service.
This is the first time I have used your service and I ordere
I
Regarding: tracking status is still unavailable
When I checked the status again after 1 week of my order since I still had not received it... it read: That my order was on "backorder" even though after 2 long waits on phone calls (over 2 hours) I was told that the item was indeed "in stock". First call the call was abruptly discontinued. The second call I was on hold another hour and asked the customer services' name or employee number in case I was disconnected again.
I was then immediately disconnected before being given a name or number now after a 2 hour wait, although both people stated the item was "in stock".
Nobody bothered to call me back even though 2 people knew my number.
The next phone call I talked to Linda C. of Minnosota, (another hour spent-now 3 hours of my time) because I requested a supervisor immediately so as not to be hung up on. She also told me at first that the item was on backorder but then retracked that at the end of the phone call and told me that information was a "glitch in your system" and was incorrect.
She told me that the item was "in stock" after all.
I asked her for a discount on this item due to the 3 hours I had now spent, on the false information or false advertising and the misinformation throughout the process. I asked her for it to be overnighted.
She told me all she could offer me was $10 coupon. Why would I accept coupons from a company that has treated me so poorly so far????
Why would I ever want to use a company like this again????? I have not yet gotten the item and am very unhappy that this item was "falsely advertised as "in stock" when the tracking says it is on "back order" and I have indeed NOT received it yet. However now being told that it is truly "in stock" according to now 3 of your employees.
I am now asking you that this item be greatly discounted and NOT with coupons.
I want the purchase price due to my many hours spent with frustration greatly discounted and the item overnighted.
This has been a grueling experience and I don't believe I will have good reviews of your company but especially if you can't stand behind your work ethically after putting me through hours of work, toil, wait and still have not provided the purchased item but instead very quickly took the money.
I asked that the item be overnighted since I have already waited nearly a month and you have already very quickly taken the money. I was told that couldn't be done. Are you kidding? You need to take the "America" off your name because this is NOT how America deals with their misinformation, customer service or how America stands behind their service.
I do have affiliation with the media and without being discounted for this horrible service I am extremely tempted to recall my story publicly to make sure no one else deals with your awful service.
I hope to be notified quickly of your intention in this regard and I hope I receive the item quickly.
This has all been unacceptable. It is no way to build business or get customers. It is the perfect way to create a bad name for yourself and your company.
Please prove to me I am wrong by honoring my requested discount and item purchased quickly.
Writing this letter took even more time but was suggested to me by your employees who could not get a direct answer to give me by phone. I usually make about $28 an hour and have now spent 3.5 hours dealing with something I already purchased and have not received.
Hopefully you honor your customer's time as much as you honor your own. I have now spent $98.00 of my time trying to receive what I have already purchased.
I will be keeping my letter as reference to our conversations in case I need to take this further.
Talked to Linda C. - Supervisor in Minnosota after an hour and half hold and 2 disconnected calls as well as false advertising saying item was in stock when it has been on backorder for a month.
MG
From: M. G.
Sent: Tuesday, June 23, 2020 10:18 AM
Subject: Fw: Heartland America Order Confirmation
Talked to Linda C.
- Supervisor in Minnosota after an hour and half hold and 2 disconnected calls as well as false advertising saying item was in stock when it has been on backorder for a month.
None of the other workers knew anything about the backorder and agreed it showed "in stock". She also told me that R. Winters was the president and owner of your company. I have since found out that this is untrue.
Why would you supervisor lie????
I may call the police about this situation if I don't hear back or receive what I ordered.
From: M.
G.
Sent: Friday, June 19, 2020 9:31 AM
To: Heartland America
r date:2020-06-03 22:07:26
Regarding: tracking status is still unavailable
Can you tell me please where my order is at please?
From: Heartland America
Sent: Wednesday, June 3, 2020 8:07 PM
Subject: Heartland America Order Confirmation
Heartland America
Thank you for your order!
Order date:2020-06-03 22:07:26
Billing Information:
Ship Method:Ground
Monetary Loss: $300.
Preferred solution: Deliver the product already paid for.
Discount me for all the trouble and frustration. .
Heartland America Cons: Fraudulent with false advertising and bad service.IeI
- Taking advantage of elderly
- Rude customer service reps
- Lies
Preferred solution: They should pay me for the hours I had to spend dealing with them
I just got taken down for $90.00 The product I ordered did not even work once when It arrived I was told to call the manufacture Royal Soverign I did so and was told.It was the sellers responsability So round and round I go Now I can't get threw to talk to anyone Don't ever order anything from these people They are pro rip-off;s
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Verified Reviewer |
Custer, South Dakota
Been meaning to for awhile
I worked as a manager in one of their call centers. The company didn't care at all about finding a reasonable compromise with the customers who were calling in to complain about their orders.
Only thing it worried about was making sure the reps were trying to push insurance of their item or trying to sell a magazine subscription. They made me a manager after two weeks. Two. Training took less than three hours for the new hires, and it's still head and shoulders above the training for the managers.
Do not order from these people. I guarantee you, you will regret it.
- Fraudulent with false advertising and bad service
- Customer service
- Taking advantage of elderly
User's recommendation: DO NOT GIVE THEM YOUR MONEY
Winnfield, Louisiana
I am not satisfied as a consumer.
I ordered a purchase online Craig converter. And I suppose to had received it by FedEx truck 26june last month.
And I was looking for my purchased on time and never received it that day.
I was dissapointed about what happened to me. And wants a refund.
User's recommendation: Do not order from this company.
About
Heartland America is a world-class Catalog and Internet company that sells high quality goods at affordable prices. The company has over sixteen years of experience in this field, which makes its experts always know how to find the best offers for brand-name products from around the world. Heartland America has 70, 000 square feet warehouse and ships over 250,000 packages per year due to its free shipping policy. It offers thousands of items in different categories: fashion clothes, shoes and accessories, household, home electronics, computers & office, recreation & health, clearance, gifts and collectibles. Buyers can not only order goods usual way, but also participate in auctions which give them the possibility to buy desirable items for unbeatable prices.
Heartland America is ranked 538 out of 4509 in E-commerce category
USA
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Your comment is successfully posted.
Dear Edna, Thank you for reaching out to us regarding your recent order. We greatly appreciate your patience and understanding.
According to our records, the package was successfully delivered on March 8, 2024, at 11:49 am via FedEx. We apologize for any inconvenience caused if you haven't received it yet. If the package has not arrived at your doorstep, please contact our customer support and we will promptly initiate the process for issuing you a replacement. Your satisfaction is our top priority, and we want to ensure you receive your order without any delay.
We are here to assist you in any way. Heartland America Team