Heartland fails to tell you that the Magellan GPS on page 20 of the catalog is non-returnable if it doesn't do what it is supposed to do. You don't learn this until the thing is charged up and you go through page after page of disclaimers giving up any legal recourse...Read more
I paid for their annual Membership fee years ago but stopped buying from them I cancelled my membership since it was an automatic renewal on my credit card and did not want another membership fee charged on my card. You guessed it! Each year they charge my card and I...Read more
Purchased a air compressor the item did not work out of the box, did all the checks but would not charge. It took a month to get a return authorization. You are right they Never answer phone. Finally tried via email and got a response. They Said they would refund the...Read more
Be careful. I have multiple times from them over the years however some items sold as new aren't and some don't work or not as described. You will normally have to pay to return the item at your expense also unless you pay for a VIP membership. They will automatically...Read more
I ordered an electric jack that i paid over $80 for...when it arrived a month and a half later, the carry box was cracked to peices and a latch was completely missing...i want to exchange it but I SHOULD NOT HAVE TO PAY FOR THE RETURN SHIPPING...it was Heartland...Read more
I ordered two flashlights in May of 2017. This May My credit card was charged $44.98 without my knowing it. I stopped my card and called Heartland America. When the associate finally came on the phone she was very rude and did not want to hear anything I had to say. I...Read more
Heartland America - Order 34025092 not received merchendise
Was told to wait until thursday may 24
Ordered an item that has been on backorder for close to two months. Horrible customer service. Company should be ashamed of their business ethics. Shopper beware.....Do not waste your time with this second rate company. While waiting for original order, I received a...Read more
Heartland America - They Lie
Ordered a product a month ago. Still did not receive. Called and they said their tracking showed it was already delivered. Said they would send me papers to file a loss with the US postal service for the loss. 3 days later i received the product. They lied saying it had already been delivered. Never buy from them again.
Ordered on 2/22/18, paid for 5 items, 3 were back ordered after I ordered. 2 items shipped by blue line shipping on 2/26/18 but never received. They don't track packages & are a slow shipping service as I was told by employee Linda on 3/7/18. I canceled the 3 back...Read more
I didn't like
- Rude customer service reps
- Customer service
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